FAQs

Are our tools interchangeable between A an C and leg length?

admin2024-10-12T08:59:53+00:00No, our tools are made specifically for 1 size staple each.

Are there warranties/guarantees/return policy?

admin2019-12-23T08:15:31+00:00Tools come with a 1 year warranty

Does ISM still make automated stapling machinery?

admin2019-12-23T08:13:15+00:00No, but we will gladly make a referral.

How do I place an order?

admin2019-12-23T08:14:00+00:00Orders may be placed via website, email, or phone.

How do orders ship / shipping policies?

admin2019-12-23T08:14:59+00:00Orders are shipped via UPS, USPS, LTL, and FTL depending on what most benefits our customers.

Is there a minimum on orders?

admin2019-12-23T08:12:00+00:00The order minimum is $5.00

My tool isn’t working properly – what could be the cause?

admin2019-12-23T07:20:39+00:00Check the operating PSI (80-90PSI Ideal). Make sure you’re using the correct staples.

What is the difference between A and C Staples?

admin2019-12-23T07:22:16+00:00A staples have a 1 3/8” crown while C staples have a 1 ¼” crown.

Where can my tools be repaired?

admin2019-12-23T08:17:31+00:00We welcome any tool to be sent back to us to ensure proper diagnosis and repair.

Where do I find schematic(s)/manual(s) for my tool(s)?

admin2019-12-23T08:17:03+00:00Please email your request to sales@ismstaples.com